Privacy Policy

Introduction

At Aussie Adventure Tours ("we," "our," or "us"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (nezhnaya-zubatka.com), communicate with us, or use our services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Complete forms or registrations on our website
• Make a booking or purchase
• Subscribe to our newsletter
• Request information or assistance
• Participate in contests, surveys, or promotions
• Provide feedback or contact us

This information may include:

• Contact information (name, email address, mailing address, phone number)
• Billing information (credit card details, billing address)
• Identity information (date of birth, passport details) when required for travel arrangements
• Demographic information (age, gender, country of residence)
• Travel preferences and special requirements (dietary needs, accessibility requirements)
• Emergency contact details

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns. This might include:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages viewed and time spent on our website
• Links clicked
• Search terms used to reach our site

Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. These tools help us provide a better user experience, analyze site traffic, and personalize content. For more information about our use of cookies, please see our Cookie Policy.

How We Use Your Information

We may use the information we collect for various purposes, including to:

• Process and manage your tour bookings and related services
• Communicate with you about your inquiries, bookings, or account
• Provide customer support and respond to your requests
• Send you marketing communications, newsletters, and promotional materials (with your consent)
• Personalize your experience on our website
• Improve our website, products, and services
• Conduct research and analysis to better understand our customers
• Ensure the security and integrity of our website and business operations
• Comply with legal obligations and resolve disputes

Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds:

• Consent: We may process your information when you have given us specific consent to do so.
• Contractual Necessity: We may process your information when it is necessary for the performance of a contract with you (e.g., to provide the tour services you have booked).
• Legitimate Interests: We may process your information when it is reasonably necessary to achieve our legitimate business interests (e.g., to improve our services or for direct marketing purposes).
• Legal Obligations: We may process your information when we have a legal obligation to do so (e.g., to comply with tax requirements or anti-money laundering regulations).

Disclosure of Your Information

We may share your personal information with the following categories of third parties:

• Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
• Travel Suppliers: To fulfill your bookings, we may need to share your information with airlines, hotels, tour operators, transport companies, and other suppliers involved in fulfilling your travel arrangements.
• Business Partners: We may share your information with our business partners who offer services complementary to ours.
• Affiliated Companies: We may share your information with our parent company, subsidiaries, and affiliates for business purposes.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

If you are located outside Australia and choose to provide information to us, please note that we transfer the information to Australia and process it there. Your submission of such information represents your agreement to that transfer.

When we transfer personal information outside of Australia, we ensure that adequate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

Data Security

We have implemented appropriate technical and organizational measures designed to protect the security of any personal information we process. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: You may request access to the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete information about you.
• Deletion: You may request that we delete your personal information, subject to certain exceptions.
• Restriction: You may request that we restrict the processing of your personal information.
• Data Portability: You may request a copy of your personal information in a structured, commonly used, and machine-readable format.
• Objection: You may object to our processing of your personal information.
• Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.

To exercise these rights, please contact us using the details provided in the "Contact Us" section below.

Marketing Communications

You can opt out of receiving marketing communications from us by:

• Clicking the "unsubscribe" link in any marketing email we send
• Contacting us using the details provided in the "Contact Us" section below

Please note that even if you opt out of marketing communications, we may still send you administrative communications related to your account or bookings.

Children's Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us. If we discover that a child under 16 has provided us with personal information, we will delete such information from our servers.

Third-Party Links

Our website may contain links to third-party websites, plugins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices. We encourage you to read the privacy policy of every website you visit.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Aussie Adventure Tours
42 Sunshine Boulevard
Surfers Paradise, QLD 4217
Australia

Email: [email protected]
Phone: +61 7 5555 1234